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Replacement Faq

How do I cancel an order?

You can cancel your order online before the product has been shipped. If you paid via a prepayment mode (credit card, debit card or net banking), then your order amount will be refunded after deducting the payment gateway and refund charges.

Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.

If you wish to cancel an order, please follow these steps:

Once your cancellation request is created, your order will be canceled automatically.

What are the modes of refund available after cancellation?

Except for Cash-on-Delivery transactions, refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Pakistani Rupees only and be equivalent to the transaction payment received in Pakistani Rupees.

How long does it take for a refund to be reflected in my account?

Generally, returns across all payment options take between 5 to 7 working days (excluding holidays) to reflect in your account and sometimes the process takes 8 to 10 working days, depending on the associated bank.

If the payment is not reflected within the estimated time, please reach out to us.

Please note that refunds can only be made to the original card / account only and not through any other mode of payment.

7 Days Replacement Policy

Our replacement policy allows you to request a replacement device within 7 days after your initial purchase date at no additional cost only if the device received by you is defective or is not as ordered. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.

You will be eligible to get a replacement if

Please note that replacement is subject to availability of a suitable replacement.

Please note that this policy only covers replacements for eligible products that are defective, or are not shipped as ordered. It will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.

How do I place a replacement request?

You may initiate a replacement request by calling our customer care services at 03 111 XIAOMI (942664). Once you have discussed the nature of your replacement request with our customer care executives, they will try to resolve the issue with the device, and may, under certain circumstances, advice a replacement.

What is the pickup process for replacements?

We will arrange for a pickup of the defected product/device from your address if it is service area of our pickup partner "Forrun" which covers main cities, If you wish to ship your device on your own or if our courier partner "Forrun" do not service at your registered location, you will be required to return the device, at your own expense, to the following address:

Xiaomi Store Pakistan, 10, First Floor, Street 1, E-11/4, Islamabad 44000.

We recommend you use a reliable courier service to return the old product.
While handing over a device for shipping or otherwise shipping it back to us, please ensure that you pack the device securely to prevent any loss or damage during transit.

If product sent back doesn't turned out to be faulty?

We recommend you to ensure that product you are sending back is faulty, Try it with different devices and circumstances to ensure that product is faulty. Because if product is faulty you will get free replacement with no shipping charges. But If product is working as it supposed to then you have to pay 2-Way shipping (If we picked it) or Return back shipping (If you sent it). One way shipping charges are Rs. 200.

I have requested for a replacement. When will I receive it?

Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.

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