Step 1

You need to submit a warranty claim form, which will then be processed and approved by one of our customer representatives.

Step 2

After your case has been approved, you will be asked to send the product to us using a registered courier service, including all its accompanying accessories.

Step 3

After your product arrives at our warehouse, we will send you a notification via SMS and email and have our technicians check and diagnose it for any faults.

Step 4

If we determine that the product is functioning properly, we will inform you and send the product back to you through a registered courier service.

Step 5

If it is determined that the product is defective, we will promptly notify you and send a replacement product without any charge.