Warranty Statement


This limited warranty shall apply to Xiaomi products purchased. Accessory defects under normal use circumstances and at the discretion of the company, Xiaomi Store Pakistan shall provide free of charge repair and/or replacement services within the warranty period.


This Accessory Product Limited Warranty only covers accessories sold on xiaomistore.pk.

Item Warranty Period Scope of Warranty Warranty service Warranty Support Document
Handset 1 year Labor and parts Walk in Warranty card
ECO Products 03 months Labor and parts Online Purchase Order No.

The Limited Warranty starts from the day the customer receives the product.

If a hardware defect is found and a valid claim is received by Xiaomi Store Pakistan within the Warranty Period, Xiaomi Store Pakistan will, at its option and to the extent permitted by law, either (1) repair the product at no charge, use  new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. Any replacement product will be warrantied for the remainder of the original warranty period or fifteen (15) days or any additional period  of time that may be applicable in your case.


To claim your warranty of handset, please refer to the warranty provider details given on the warranty card included with your smartphone.


A Warranty Service Order must be requested from Xiaomi within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, visit claim page https://www.xiaomistore.pk/service/trackclaim.

The cost of return shipping will be borne by the customer. The Order number and necessary contact information (including but not limited to name, phone numbers, purchased date, etc.) must be clearly written on paper by the customer, and must be included along with the returned product. Returned product must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. If you return a product to Xiaomi Store Pakistan, (a) without a Warranty Service Order from Xiaomi Store Pakistan (b) without all parts included in the original package, Xiaomi Store Pakistan retains the right to refuse delivery of such return.


We recommend you to ensure that product you are sending back is faulty, Try it with different devices and circumstances to ensure that product is faulty. If product is faulty you will get warranty claim with no shipping charges. But If product is working as it supposed to then you have to pay return shipping charges. One way shipping charges are Rs. 200.

  1. Bugs of any app of Xiaomi is not covered in warranty as we are seller of this brand (providing new & original products) and have no control on any app of Xiaomi.
  2. This limited warranty is only valid in Pakistan and covers accessories sold on xiaomistore.pk.
  3. Xiaomi Store Pakistan may conduct diagnostic tests on customers‘ products to identify the causes of failures/defects. Before returning any unit for service, customer should back up data and remove any confidential and/or personal information from the product. Xiaomi Store Pakistan is not responsible for damage or loss of any program, data, or removable storage media.
  4. Prior to contacting a Xiaomi Store Pakistan service agent, please ensure the following information is at hand:
    • Model, serial number, and product packaging.
    • Customer’s full address and contact information.
    • Purchase order number generated by Xiaomi Store Pakistan.
  5. This warranty does not cover the following cases:
    • If the product serial number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered. If any accessory or external part of the product is missing.
    • Warranty does not cover natural wear & tear, usage under extreme conditions, damage due to improper care (accident, misuse or negligence) and damage caused by acts of god such as floods, fires or earthquakes.
    • If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Power Bank cells can become weaker after multiple cycles of use, charging output can get decreased which is normal for any rechargeable battery, So it is subject to get lower over passage of time, and is not covered in Warranty.
    • For Mi Band strap, if it becomes dirty or damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as sauna, swimming, and so forth.
    • General maintenance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement;
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains;
    • This warranty does not apply to any product given as a gift with any product or a smartphone.
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  6. Manufacturing warranty applies on:
    • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
    • Warranty covers all manufacturing defects on zippers, runners, buckles & stitching issues caused by workmanship errors.
  7. Xiaomi Store Pakistan will determine whether a product is "Out of Warranty" at the company’s discretion according to the standards listed below.
    • Violations against warranty, including but not limited to customer induced damage, such as self-repairs, exposure to water, damage caused by misuse, flashing rom, alternation, failure to comply with product manual, and so on.
    • Invalid warranty
    • Expired warranty

For more details, please call Xiaomi Store Pakistan hotline:
03 111 XIAOMI (942664) or email [email protected]

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