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Important information


Due to COVID-19, the ongoing health and containment emergency measures may cause service delays at logistic couriers and our support until further notice. Thank you for your understanding and support. Wish all users and their families health and safety.

Customer satisfaction is our top priority at Xiaomi. Thank you for your understanding and support.


To our valued customers,

Please be informed that our customer service channels and logistic couriers in some cities where coronavirus lockdown is in place are heavily affected by the restriction measures imposed by authorities to counter the COVID-19 pandemic.


Please also know that we are vigilantly monitoring the situation around the clock, and given the impact of COVID-19 on how we work, we encourage our users and Mi Fans to contact our customer service staff via email only.

We sincerely apologize for the inconvenience this may have caused, in hope of continuously offering the best possible user experience during this difficult time.

Thank you for your understanding, and please stay safe.

Shahzaib Khan 

Customer Support Executive

Xiaomi Store Pakistan

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